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Participant
Jun 21, 2020 7:00 PM UTC
Answered

Prototype created for User Testing with ShareLink is not working properly on mobile browsers?

Hello everyone,

 

I tried to create the share link for all options (design review, presentation, user testing, custom) but in the prototype version shown in web browsers, the tap and hover triggers are not working.. On Desktop (Windows 10) there is no problem with Explorer or Chrome.

Do you  know how can i solve this problem?

 

Thank you. 

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Spas K.
Spas K.Correct answer
Community Expert
Jun 22, 2020 5:36 AM UTC

Hover triggers naturally don't work if you're using a phone. How would you hover on a mobile device?

If you open the mobile prototype on a PC, they should work though.

Maybe you can share the prototype link or the file, so we can see what's going on.

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jul 6, 2020 11:37 PM UTC

Hi there,

 

I would like to follow up on your issue. Would you mind confirming if your issue has been resolved or if you need further assistance on the issue?

 

We are here to help.

 

Thanks,

Harshika

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Spas K.
Community Expert
Spas K.Community ExpertCorrect answer
Community Expert
Jun 22, 2020 5:36 AM UTC

Hover triggers naturally don't work if you're using a phone. How would you hover on a mobile device?

If you open the mobile prototype on a PC, they should work though.

Maybe you can share the prototype link or the file, so we can see what's going on.

Translate
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