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Participant
June 21, 2020
Answered

Prototype created for User Testing with ShareLink is not working properly on mobile browsers?

  • June 21, 2020
  • 2 replies
  • 376 views

Hello everyone,

 

I tried to create the share link for all options (design review, presentation, user testing, custom) but in the prototype version shown in web browsers, the tap and hover triggers are not working.. On Desktop (Windows 10) there is no problem with Explorer or Chrome.

Do you  know how can i solve this problem?

 

Thank you. 

This topic has been closed for replies.
Correct answer Spas K.

Hover triggers naturally don't work if you're using a phone. How would you hover on a mobile device?

If you open the mobile prototype on a PC, they should work though.

Maybe you can share the prototype link or the file, so we can see what's going on.

2 replies

Harshika Verma
Community Manager
Community Manager
July 6, 2020

Hi there,

 

I would like to follow up on your issue. Would you mind confirming if your issue has been resolved or if you need further assistance on the issue?

 

We are here to help.

 

Thanks,

Harshika

Spas K.
Community Expert
Spas K.Community ExpertCorrect answer
Community Expert
June 22, 2020

Hover triggers naturally don't work if you're using a phone. How would you hover on a mobile device?

If you open the mobile prototype on a PC, they should work though.

Maybe you can share the prototype link or the file, so we can see what's going on.