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Tlemaitre6167845
Inspiring
Feb 28, 2020 4:53 AM UTC
Answered

[PROTOTYPE]-I can't preview my prototype in real time on mobile - Windows 10

Hi!

I tried to open my prototype for live preview on my iPhone 8 et it seems that the app doesn't recognise that my mobile is connected. I have iTunes installed (12.10.4.2) and Adobe Xd on mobile (Version 27) and Adobe Xd on Windows (27.1.12.4) and my OS version is 18362.657

 

When I connect my iPhone, Windows detect that there is a device that has been connected and when I open iTunes, the software detect my iPhone. I can open a Cloud Document in the app but nothing in the live preview.

 

{Renamed By MOD}

 

Thank you!

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Mar 2, 2020 10:04 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please confirm if this is happening with a specific file or multiple files? If it's happening with multiple files, I'd recommend, re-installing the Adobe XD App on your mobile and Windows and try again. Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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    5 replies

    Anonymous
    Jul 15, 2020 8:33 AM UTC

    I have the same problem with Ipad. I checked all, seems everything is ok, and i resintalled a couple of times app and adobeXD, but still nothing..

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jul 15, 2020 3:44 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please try rebooting your iPad and the computer once and then try again to live preview. In case if it still doesn't work, please share the version of the XD, Operating System and iOS app version, we'll try our best to help you with it.

     

    Regards

    Rishabh

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Mar 2, 2020 10:04 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please confirm if this is happening with a specific file or multiple files? If it's happening with multiple files, I'd recommend, re-installing the Adobe XD App on your mobile and Windows and try again. Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Translate
      Tlemaitre6167845Author
      Inspiring
      Mar 2, 2020 11:37 PM UTC

      It was with multiple files, but I redownloaded the app and it works. Didn't need to reinstall Xd on my desktop

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Mar 3, 2020 9:33 PM UTC

      Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future. Thanks!  

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