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Participant
November 27, 2020
Question

Prototype loads half way down page

  • November 27, 2020
  • 2 replies
  • 369 views

Hi 

 

I have come across this a few times now and is a little embarrassing in user testing that a user is clicking around the prototype and for no reason, the page will load partway down the page or some times at the bottom. I have tried clearing cookies after each session but this doesn't seem to help

 

Is this a known bug, am I doing something wrong??

    This topic has been closed for replies.

    2 replies

    laurapinkAuthor
    Participant
    December 7, 2020

    Hi I haven't heard back on this 

    Rishabh_Tiwari
    Legend
    November 27, 2020

    Hi Laura,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD & OS.
    2. Is this happening with a specific file or multiple files?
    3. Is it happening with multiple browsers?
    4. Will it be possible for you to share a sample file?

     

    Regards

    Rishabh

    laurapinkAuthor
    Participant
    November 30, 2020

    Hi Rishabh,

     

    1. I'm on the latest version of XD 35.1.12

    2. Seems to happen on all my prototypes 

    3. Happening in Chrome and Firefox

    4. Is it possible to send the file privately?

     

    Many Thanks

     

    Laura