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Participant
Nov 27, 2020 2:58 PM UTC
Question

Prototype loads half way down page

Hi 

 

I have come across this a few times now and is a little embarrassing in user testing that a user is clicking around the prototype and for no reason, the page will load partway down the page or some times at the bottom. I have tried clearing cookies after each session but this doesn't seem to help

 

Is this a known bug, am I doing something wrong??

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    3 replies

    laurapinkAuthor
    Participant
    Dec 7, 2020 10:55 AM UTC

    Hi I haven't heard back on this 

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    Rishabh_Tiwari
    Legend
    Nov 27, 2020 3:12 PM UTC

    Hi Laura,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD & OS.
    2. Is this happening with a specific file or multiple files?
    3. Is it happening with multiple browsers?
    4. Will it be possible for you to share a sample file?

     

    Regards

    Rishabh

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    laurapinkAuthor
    Participant
    Nov 30, 2020 11:50 AM UTC

    Hi Rishabh,

     

    1. I'm on the latest version of XD 35.1.12

    2. Seems to happen on all my prototypes 

    3. Happening in Chrome and Firefox

    4. Is it possible to send the file privately?

     

    Many Thanks

     

    Laura

     

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