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SHAMLI5C4F
Participant
Oct 5, 2020 7:31 AM UTC
Answered

Prototype Mode Issue

Hi, I am facing issue while using prototype mode. If I am in prototype mode, I can barely do any interaction. The artboards get stuck in midway of the screen and takes around 3 seconds to load. Because of this I can't do any demoes with the project stakeholders for the last 15 days. Please help me in resolving this one.

Thanks

 
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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Oct 12, 2020 6:51 PM UTC

    Thanks for sharing the details. Would you mind trying re-installing XD and check if it works after that? If it still doesn't work, we'll need to troubleshoot this on a remote session, I'd recommend you to contact us by heading here: https://helpx.adobe.com/contact.html

     

     

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    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 5, 2020 7:09 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and the Operating System.
    2. Is this happening on a specific file or multiple files?
    3. Will it be possible for you to share a sample prototype link so that we can test it?

     

    Regards

    Rishabh

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      SHAMLI5C4FAuthor
      Participant
      Oct 12, 2020 5:06 AM UTC

      Hi Rishabh,

      Sending you information you need to fix my issues 

       

      Version of XD 33.1.12

      Its happening to all files

      It is not about prototype link, its happening  when I try to use prototype mode inside XD

       

      Thanks

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      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      Oct 12, 2020 6:51 PM UTC

      Thanks for sharing the details. Would you mind trying re-installing XD and check if it works after that? If it still doesn't work, we'll need to troubleshoot this on a remote session, I'd recommend you to contact us by heading here: https://helpx.adobe.com/contact.html

       

       

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