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KurtBilde
Participant
Apr 8, 2020 1:33 PM UTC
Question

[PROTOTYPE]- No sound recording done though mic is allows in security (mac 10.15.4, Catalina)

The sound doesn't get recorded when I'm voicing into a recording of the prototype in XD. The mic is enabled in security for XD. Anybody having a clue where to find a solution?

 

-Kurt

 

{Renamed By MOD}

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9 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Apr 8, 2020 5:42 PM UTC

Hi there,

 

Thanks for reaching out. I'd request if you check and confirm a few things like:

 

  1. Thanks for confirming that mic is enabled for Xd in preferences, just to be sure, you can also refer to this article for setting the permissions: https://helpx.adobe.com/in/xd/kb/enable-recording-catalina.html
  2. If that doesn't help, please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/prototype-voice-recording-does-not-work-on-mac-10-13-6/td-p/10316174?page=1

 

Let us know if this helps, or if you need any further assistance.

 

Regards

Rishabh

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KurtBildeAuthor
Participant
Apr 8, 2020 6:44 PM UTC

Hi Rishabh,

 

I've been though both articles and the community article indicates troubles with an add-on. I do not have any add-ons 🙂

 

So it seems like the usage of the mic set via the security doesn't have any impact on XD, so it might be something in XD blocking?!?

-Kurt

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Apr 10, 2020 12:37 AM UTC

Hi Kurt,

 

Thankyou for checking these article and getting back to us. I am curious to know if the mic is working with other applications fine? I would also suggest trying these steps mentioned in this article: https://support.apple.com/en-in/guide/mac-help/mchla1b1e1fe/mac 

 

Let us know if that helps.

 

Thanks,

Harshika

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