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S
StoneLand
Participant
January 15, 2023
Question

Prototype not playing video on Mac

  • January 15, 2023
  • 1 reply
  • 379 views

Hey there!

I am currently trying to run some tests of a desktop website I made.
I created an arboad containing only a welcome animation and an "Enter" button. When the viewers click on enter it then sends them to the homepage.

However I got feedback from Mac users saying that the welcome animation isn't playing or responding.
On Windows however the video plays as it should.

Does anyone know why this might be and how to fix it?

Thanks!

This topic has been closed for replies.

1 reply

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
January 15, 2023

Not sure but the reason can be browser settings for video. Can they check?

    S
    StoneLandAuthor
    Participant
    January 16, 2023

    I've asked a couple of testers to see if there is a problem with the browser and they confirmed that Safari does NOT play the animation, meanwhile Chrome has it working.

    While I guess I could tell the testers to use Chrome, this is especially tedious because the number of testers is big.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      January 16, 2023

      We understand, @StoneLand. You may ask your tester to Turn On " Auto-play video" settings in the safari browser as mentioned here: https://support.apple.com/en-in/guide/safari/ibrw29c6ecf8/mac, which might help.

       

      Hope it helps.

       

      Thanks,

      Harshika

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