[Prototype]-Unable to record video in XD on Mac.

Forum|Forum|6 years ago
January 15, 2020
1 reply
8989 views

I have been having issues with recording videos in XD lately. When I go to hit the record button, it'll blink like it's recording but there's no indication of time changing and when I end the session, nothing happens.

It appears to be working fine on my co-workers computers.

Did a complete restart on my computer, tried this with older versions and current version of XD. Seems like the Catalina OS for macs is the source of the issue. I'm working with Catalina version 10.15.2 on a 15-inch MacBook Pro, 2017.

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Correct answer crazylowry

UPDATE: this issue has been solved.

It’s a macOS Catalina permission issue. The permissions dialog for screen recording sometimes appears behind the XD window so it can be missed. Go to System Preferences / Security & Privacy / Screen Recording and turn on for XD.

Shoutout to the XD team for reaching out to me!

crazylowryAuthorCorrect answer

Participant

UPDATE: this issue has been solved.

It’s a macOS Catalina permission issue. The permissions dialog for screen recording sometimes appears behind the XD window so it can be missed. Go to System Preferences / Security & Privacy / Screen Recording and turn on for XD.

Shoutout to the XD team for reaching out to me!

HARSHIKA_VERMA

Community Manager

Thanks, Crazylowry for sharing the solution that worked for you after investigation. This will definitely help our customers resolve their issue. Please feel free to reach out to us in the future for any query related to Adobe XD.

We would be happy to help.

Thanks,

Harshika

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