Community Expert

Answered

[Prototype]-Voice recording does not work on Mac 10.13.6

Forum|Forum|7 years ago
February 10, 2019
5 replies
7335 views

Hello.. does the new capabilities to record voice using the microphone along with video required MacOS 10.14.x Mojane? I’m on 10.13.6 and It’s not recording my voice at all. (Yes, I have check the option). Uninstalled XD & trash pref, reinstalling it. Restarting. Tried using the build in Microphone, tried using my headset. No sound recorded so far.

Thanks!

This topic has been closed for replies.

Correct answer jctremblay

Thank you for the feedback. I will check with the team to see if they have heard of anything similar. Do reach out to us using the link I shared with you when it is convenient.

Thanks,

Preran

Finally got the Voice recording fixed and working the help of «Customer Care»!

It was a conflict with an extension with the Soundflower app. Even if the app was removed a while ago.

C

carlkeith

Participant

So what exactly is the fix? Uninstall Soundflower?

J

jean marieb74238105

Participant

Voice recording does not work on Mac 10.15.6 Catalina I don't know what to do!!!

Harshika Verma

Community Manager

Hi Jean,

Sorry to hear you are having trouble with voice recording in XD. If you've tried the steps suggested in this article: https://helpx.adobe.com/xd/kb/enable-recording-catalina.html and if that doesn't help, please connect with our support team using this link: https://helpx.adobe.com/contact.html so that they can look deeper into your issue.

If the issue is fixed, please share the solultion that worked for you here.

Hope it helps.

Thanks,

Harshika

J

jean marieb74238105

Participant

Actually, it was not in XD but in Premiere Pro 2020

Anyway using your article on XD I found the solution in Premiere:

In the System Preference I used the Speech Recognition in the menu and click on Adobe Premiere Pro 2020 (it wasn't yet selected) and it works!

Thanks very musch for the help, Jean-Marie

J

jean marieb74238105

Participant

Voice recording does not work on Mac 10.13.6 Mojave... I don't know what to do!!!

J

janstawarczyk

Participant

Hi Jean Claude,

do you remember the step by step walktrough how you solved it? I have simillar problem. Thanks Jan

Harshika Verma

Community Manager

Hi there,

Sorry to hear that you are having trouble with voice recording feature. If none of the above solution mentioned helped you. You may get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance and if the issue resolves please share the steps here so that it can be of help for other customers.

Thanks,

Harshika

Colin Holgate

Inspiring

After the first time you checked the enable microphone box, did macOS ask permission to use your microphone? If it did, I would expect that it's working ok, but maybe you don't have the right microphone input set.

BTW, I didn't test under 10.13, I'm just describing what should happen.

jctremblay

Author

Community Expert

No asked permissions fro OS. My microphone input set is correctly set, recording perfectly everywhere. Switching to my headset also.

Something must be wrong somewhere. It would not make any sense to limits that functionality to Mojave. I have ping a few folks at Adobe about it. It’s Saturday night. I won’t expect an answer rapidly.

Preran

Legend

I am on 10.13.4, and everything is working as expected. Have you tried testing your microphone with other applications on your computer?

Thanks,

Preran

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