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L
LAILA S5FCB
Participant
May 15, 2021
Question

Prototyping and my computer freezes

  • May 15, 2021
  • 3 replies
  • 976 views
At the time of prototyping the program freezes and does not let me do anything. 
That didn't happen to me before, I don't know what it will be.
    This topic has been closed for replies.

    3 replies

    C
    Chethan Girish
    Participating Frequently
    May 17, 2021

    Hi There,

     

    Thanks for reaching out and sorry to hear that you're having trouble while using prototyping in XD. we already have a bug logged for the issue, the team is working on it and a fix is underway. I You should be able to see this issue resolved in the upcoming releases. please download the latest version of XD and enjoy the new features. 

     

    Also could you please share few more details like:

    1. The version of XD.
    2. Is this happening on a specific file or multiple files? If file-specific, Is it possible to share the file with us.
    3. Also Is it possible to share a video recording of the Issue so it will be useful to reproduce the issue from our end.

     

    Please feel free to update this discussion in case you need further assistance and we will be happy to help.

     

    We are sorry for the inconvenience.

     

     

    Thanks,

    Chethan

    alexhuntly
    alexhuntly
    Participant
    May 17, 2021

    I'm experiencing the same issue. In Protoype mode, after choosing which artboards I want to link, XD freezes for a few seconds before linking the artboards. After linking ~4 artboards, XD stops responding and I have to force quit.

    C
    Chethan Girish
    Participating Frequently
    May 17, 2021

    Hi Alexhuntly,

     

    Thanks for reaching out and sorry to hear that you're having trouble while using prototyping in XD. we already have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases and I will keep you updated about this Issue. please download the latest version of XD and enjoy the new features.

     

    Please feel free to update this discussion in case you need further assistance and we will be happy to help.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Chethan G

    L
    Lars5FCD
    Participant
    May 15, 2021

    I've got the same issue since today. Design mode works fine, but when I try to link artboards it freezes and I have to force quit. Restarting XD or my PC doesn't help. Please fix!

      T
      TROUBLE007
      Participating Frequently
      May 15, 2021
      I think you to do forced quit
      And do it again
      Sometimes it happens because it takes time to store in cloud
      Ok
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