Public link creation

Question

I am unable to create a public link to share my prototype any more. It was working a few days ago, but it does not seem to work anymore.

Amresh Shanker · Accepted Answer

Hello Rishab,

Thanks for getting back to me so promptly!

Yesterday, when I encountered this issue, I logged out of Adobe XD and CC Desktop app, and even restarted my laptop a few times, but to no avail.

However, earlier today it worked and I was able to create a public link and share it with my colleagues.

Looks like it was a temporary issue like the one that happened around mid-March 2020 and was reported by multiple people on this forum.

Thanks again.

Regards,

Amresh Shanker

Rishabh_Tiwari · Answer

Hi Amresh,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Do you get any error? If yes, please share a screenshot of the error.
Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

Sign up