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kosalal94205269
Participant
December 30, 2020
Answered

Purchasing Adobe XD single user plan

  • December 30, 2020
  • 1 reply
  • 682 views

I'm a UI/UX designer from Sri Lanka.

I've used the free plan for Adobe XD because purchasing a plan was not avialable in my country. Wasn't really a problem until the updates to the free plan made recently. Now I can't update my existing shared links or create any new links. 

 

I have no problem paying the montly subscription fee for the product. Bu tthe problem is, it's not supported in my country.

The authorised resellers in the list provided only have Adobe CC licence, which is usless to me because I almost exclusively use XD and have very little to no use for the other apps on CC.

 

As I said, I understand that Adobe needs to make money and have no problem paying for the subscription, but if you make changes to the plans, please have an option for users like me to purchase the said plans without too much hassle.

 

Thanks!

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    We're so sorry to hear about the trouble. I am afraid, currently, in Sri Lanka, you can only buy the subscription through an authorized reseller(https://www.adobe.com/partners/partnerfinders.html). Having said that, I'll share your feedback with the team.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    December 30, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. I am afraid, currently, in Sri Lanka, you can only buy the subscription through an authorized reseller(https://www.adobe.com/partners/partnerfinders.html). Having said that, I'll share your feedback with the team.

     

    Regards

    Rishabh

    K
    kosalal94205269Author
    Participant
    March 3, 2021

    These partners are only authorized to sell XD for teams. As a freelancer, it does not make sense for me to purchase XD for teams at a higher price point when I will not be using any of those features. Why are you forcing us freelancers to buy an unneccessary product? Why not make XD for single user avialable to us?

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    March 5, 2021

    We definitely understand your concern and we'll definitely highlight your concerns with our team for making improvements in the future.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Harshika

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