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Priyank-bw
Priyank-bw
Inspiring
October 3, 2022
Answered

"Quick mockup" plugin for XD does not install. Error code -16

  • October 3, 2022
  • 2 replies
  • 1038 views

Hi,

 

Recently I had a refreshed account and now I am not able to install the "Quick Mockup" plugin on my Adobe XD.

 

 

Show the following error.

I went into the Solution centre and tried the mentioned steps but it still doesn't work. 

I am able to install all the other plugins.

 

Could you please help me with this? 

 

Thanks and regards,

Pri

    This topic has been closed for replies.
    Correct answer Priyank-bw

    I can't be 100% sure. I used it before my account was refreshed. I can also install all the other plugins. Good idea, I will check with my IT dept. Thanks 🙂

    2 replies

    Chris W. Griffith
    Community Expert
    Chris W. GriffithCommunity Expert
    Community Expert
    October 3, 2022

    Could it be prevented by your company's IT department?

      Priyank-bw
      Priyank-bwAuthorCorrect answer
      Inspiring
      October 3, 2022

      I can't be 100% sure. I used it before my account was refreshed. I can also install all the other plugins. Good idea, I will check with my IT dept. Thanks 🙂

        Priyank-bw
        Priyank-bwAuthor
        Inspiring
        November 1, 2022

        Hi,

        So I requested the IT team to investigate but no luck. 

        Any further help will be appreciated.

        Regards,

        Pri

        AkinGn
        Community Expert
        AkinGnCommunity Expert
        Community Expert
        October 3, 2022

        Hi @Priyank-bw, sorry to hear you had that problem, I tested by removing and reinstalling Quick Mockup plugin on XD (I'm using a mac btw) and it has been installed. Maybe you already did but make sure that your XD and Adobe CC apps are up to date and if you give more details about the system you use. maybe some other expert/designer can be helpful. Hope this helps!

          Priyank-bw
          Priyank-bwAuthor
          Inspiring
          October 3, 2022

          Hi,

          Thanks for your reply. I can't install it in the first place, unfortunately. 

          Below are some system details:

           

          Edition Windows 10 Enterprise
          Version 21H2
          Installed on ‎17/‎02/‎2021
          OS build 19044.2075
          Experience Windows Feature Experience Pack 120.2212.4180.0

           

           

          AkinGn
          Community Expert
          AkinGnCommunity Expert
          Community Expert
          October 3, 2022

          Hi @Priyank-bw, yes I understood you can't install it in the first place but since I already had the plugin, my only way to be able to testing whether if it can be installed was to uninstalling it first 😉 If you're on a company/work computer, I'd suggest you to try @Chris W. Griffith's suggestion and check by the IT department. Another test I'd do would be trying on a test Adobe CC account to see if it's something related to that particular account. Please update us maybe we can be helpful, happy designing!

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