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Seong16E5
Participant
Jun 15, 2021 11:40 PM UTC
Question

range out of order in character class

When I tried to open XD file someone sent me, this messege came up. - 'range out of order in character class'

 

Please help!

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    1 reply

    Community Manager
    Ansubedi03Community Manager
    Community Manager
    Jun 16, 2021 6:48 AM UTC

    Hello,

    Sorry for the inconvenience caused. 

    We may need more data to dig into it 

    1. Xd version you are using and OS version

    2. From where you are opening shared files (CCD , XD -SWY or Mail)

    3. Attach the screenshot or short clip of issue

    If issue continues, Please take below log and forward to subedi@adobe.com along with gif 

    AdobeXD.log

     Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

    Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log 

     

    Regards,

    Anita Subedi

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