Re: Adobe XD crashing on macOS Catalina.

Forum|Forum|5 years ago
November 17, 2020
3 replies
1357 views

Hello,

My XD is crashing after the lastest update of my macOS. Please help.

This topic has been closed for replies.

Correct answer Young Kim

After downloaded the newest version (v35.1.12) and installed (24 NOV), this issue went away. Happy XD again!

mateac0

Known Participant

Hey, Experiencing the same thing. This is a huge bug.

Occuring on both my Macbook Pro (2017) and iMac (2015); iOS Catalina 10.15.7 using XD 35.0.12 as well as the version before this.

I have been trouble shooting since last night; stayed up until 4AM trying to finish a time sensitive project but the app kept crashing every 5 minutes. Completely unusable software, why do we pay so much to get this.

I have uninstalled XD over and over again. As well as went back to an older version of XD; which I was met with "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it." Used the Adobe Cleaner Tool as well; fully wiping out any Adobe settings, then reinstalling CC. Obviously restarted my computer.

Things to maybe note; using an external monitor, files were saved on Adobe Cloud as well as local file. Another thing; I cannot update to macOS Big Sur due to my external cables not being compatible with that software; in case that is the next suggestion.

Hoping for a fix soon.

mateac0

Known Participant

macOS*** Rather than iOS, apologies it's been a long week.

Update: 3 hours of troubleshooting; continuing to clean and reinstall. Even updated my iMac to macOS Big Sur 11.0.1 to see if XD would be more compatiable. No dice.

Love having software that is useless, should've stuck with Figma.

Harshika Verma

Community Manager

Sorry for the delay in response. If you're still experiencing the issue with XD on 35.1 version, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

Thanks,

Harshika

L

Loubna IbrahimAuthor

Participant

Yes I did, and it's crashing since the new update.

G

Gabe Abbott

Participant

Hello,

I'm also getting various reports of our marketing users not able to use Adobe XD today on macOS. I've done the steps provided in these threads to no luck.