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Loubna Ibrahim
Participant
Nov 17, 2020 11:25 AM UTC
Answered

Re: Adobe XD crashing on macOS Catalina.

Hello, 

 

My XD is crashing after the lastest update of my macOS. Please help. 

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      Young Kim
      Young KimCorrect answer
      Participant
      Nov 24, 2020 12:54 PM UTC

      After downloaded the newest version (v35.1.12) and installed (24 NOV), this issue went away. Happy XD again! 

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      15 replies

      mateac0
      mateac0
      Known Participant
      Nov 18, 2020 9:03 PM UTC

      Hey, Experiencing the same thing. This is a huge bug. 

       

      Occuring on both my Macbook Pro (2017) and iMac (2015); iOS Catalina 10.15.7 using XD 35.0.12 as well as the version before this. 

       

      I have been trouble shooting since last night; stayed up until 4AM trying to finish a time sensitive project but the app kept crashing every 5 minutes. Completely unusable software, why do we pay so much to get this. 

       

      I have uninstalled XD over and over again. As well as went back to an older version of XD; which I was met with "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it."  Used the Adobe Cleaner Tool as well; fully wiping out any Adobe settings, then reinstalling CC. Obviously restarted my computer. 

       

      Things to maybe note; using an external monitor, files were saved on Adobe Cloud as well as local file. Another thing; I cannot update to macOS Big Sur due to my external cables not being compatible with that software; in case that is the next suggestion. 

       

      Hoping for a fix soon. 

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      mateac0
      mateac0
      Known Participant
      Nov 19, 2020 12:02 AM UTC

      macOS*** Rather than iOS, apologies it's been a long week. 

      Update: 3 hours of troubleshooting; continuing to clean and reinstall. Even updated my iMac to macOS Big Sur 11.0.1 to see if XD would be more compatiable. No dice. 

      Love having software that is useless, should've stuck with Figma. 

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Dec 2, 2020 8:11 AM UTC

        Sorry for the delay in response. If you're still experiencing the issue with XD on 35.1 version, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

         

        Thanks,

        Harshika

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        Loubna IbrahimAuthor
        Participant
        Nov 17, 2020 2:55 PM UTC

        Yes I did, and it's crashing since the new update. 

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        Gabe Abbott
        Participant
        Nov 17, 2020 9:01 PM UTC

        Hello,

         

        I'm also getting various reports of our marketing users not able to use Adobe XD today on macOS.  I've done the steps provided in these threads to no luck.  

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          Young Kim
          Young Kim
          Participant
          Nov 18, 2020 12:21 AM UTC

          I just rollbacked to v34.4.12. With v35.0.12 from today's update, i was not able to open any XD files. 

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            Dan Rodney
            Community Expert
            Dan RodneyCommunity Expert
            Community Expert
            Nov 17, 2020 2:39 PM UTC

            Last night I saw there was an new update, have you tried installing that yet?

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