Re: I'm unable to install Adobe XD on windows 10 version 22H2

Forum|Forum|1 year ago
June 13, 2024
2 replies
683 views

Hi, i have the same problem. Windows 10 pro 22H2 19045.4529, system meets specs. Adobe cloud says my system is incompatible. How do I reach my IT Admin?

This topic has been closed for replies.

Spas K.

Community Expert

It's unlikely that system requirements are the issue. Might be what @iCharles said about you being on the individual subscription for Adobe Xd. As far as I know, people on that subscription can still renew it, but for new users you can only access Xd if you're on the All Apps subscription. You might have to contact Adobe Support for that one.

S

Sirius38032814md9cAuthor

Participant

Well, i made the 7 days test trial for creative cloud and then moved to the app section, there i got the message adobe Xd would not be compatible with my system. I am new to it, so i wonder, how you could see I have an individual subscription for adobe Xd.

Spas K.

Community Expert

I see, I was just quoting what @iCharles said. I'm not an Adobe employee, so I cannot confirm what's the situation on their end. Did you try contacting support?

I

iCharles

Legend

Hi @Sirius38032814md9c

I reviewed the email account you used to post here and found that you have an individual subscription for Adobe XD. I would move your post to the Adobe XD Community for further assistance.

^CS

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