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Participant
October 30, 2024
Answered

Reassign Adobe XD License

  • October 30, 2024
  • 1 reply
  • 228 views

Hi, I hope someone can assist:

My company has 4 Adobe XD licenses, all assigned. One of the assignees left the company without providing the password to her account. I want to try and reassign her license to another employee in an effort to preserve the files that she created.

I am the Contract Owner but in the Admin Console I only have the option to remove a User and free up a license to be assigned to someone else, or to add an additional license. I don't want to remove the user completely, as her files will then be lost. I also don't want to add a new user, as this will not solve anything.

So, is there a way to reassign a license to someone else within my Team? Without having to first remove the license and then assign it to someone else?

Thank you.

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Correct answer creative explorer

@BATSAMAYI SD you will need to contact Adobe Customer Support for this one. 
https://helpx.adobe.com/ca/contact.html

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1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
October 30, 2024

@BATSAMAYI SD you will need to contact Adobe Customer Support for this one. 
https://helpx.adobe.com/ca/contact.html

Scroll to the bottom

 

m
Participant
October 30, 2024

@creative explorer Thank you very much, I really appreciate the guidance.