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WasntMe
Inspiring
April 12, 2023
Question

Recent files - not showing

  • April 12, 2023
  • 1 reply
  • 2019 views

When I open Adobe XD it used to show recent projects. Now there's just a loading bar.

I see all my projects on Creative Cloud app, but when I open them through there, it shows me this error message: "Creative cloud services aren't activated or they aren't offered in your location."

And no, I'm not running on latest update. But everything was fine since yesterday.

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 12, 2023

    Hi @WasntMe ,

     

    Sorry to hear about the trouble. Please ensure you have the latest version of Creative Cloud Sync(v6.5.0.24). You can check the version by navigating to XD menu > About XD. If it's already up to date and you have an enterprise subscription, you can log a ticket by following the steps shared here. 

     

    Thanks

    Rishabh

    W
    WasntMeAuthor
    Inspiring
    April 12, 2023

    Didn't find any info on Adobe XD about that, but could this be it (Adobe Content Synchronizer) ? See attached 

    How do I update it?

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 12, 2023

    Yes, that's the one, and it's not updated. Please try the steps shared here to update the app. If this doesn't work, you can also re-install the Adobe CC desktop app.

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