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Netboy71
Participant
Apr 6, 2022 4:21 PM UTC
Question

Red Exclamation Point on Cloud Icon after load disconnected from ansys cloud

Getting this red exclamation point on my cloud icon after document loads. If some one is collaborating at the same time. I will lose all my changes. I've followed every trouble shooting doc I can find but won't go away.


OS Name Microsoft Windows 11 Enterprise
XD version 49.0.12.14
Creative cloud sync: 5.6.2.1



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    6 replies

    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    Apr 8, 2022 11:27 AM UTC

    Hi Netboy,

    you also tried to log out and back out of your Adobe account

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    Giancarlo Vitulano
    netboy
    Participating Frequently
    Apr 8, 2022 12:19 PM UTC

    Yes, in browser and in cloud app. Rebooted, uninstalled and reinstalled dozens of times trying to clear.

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    netboy
    Participating Frequently
    Apr 8, 2022 12:20 PM UTC

    Note: We are also AEM customers as well. Not sure if that makes a difference. Others use the system without the error.

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