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Reedem code successful but still have no access to Adobe XD app
Hello! I earned a free 9-month membership to Adobe XD from Google, through Coursera.
I redeemed the code on my mobile phone and it got redeemed successfully and then signed in on my desktop but I still have no access to Adobe XD. I really need this to be sorted out as it very important for me. I would really appreciate any help and feedback.
The path taken to redeem the voucher is as follows:
- Opened "Claim Your Reward" Email from Coursera
- Clicked blue "Claim Your Reward" Button within email. That opened a window to my Coursera account/messages screen
- I clicked on the message that read "View Your Reward"
- A pop-up appeared with a blue button reading "Claim Your Reward", I clicked that.
- It opened a new window from Adobe Partner Offer Redemptions
- I clicked the "select" button next to 9 month Adobe XD membership. The screen then changed to a screen that read "Your code has been successfully redeemed".
- And then i signed in on my laptop But it still does not give me access to Adobe XD....It still shows the "Try" and "Buy" option.................It also shows this when i sign in on my phone in desktop mode
Tried these but none of them didn't work
Re-entering the code does not work it says it's already been redeemed
Signing in and out of the adobe cloud app on all devices as well as restarting the computer did not work
Thanks in advance.
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