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fernandawr_to2
Participant
October 11, 2019
Answered

Right-click on Windows is not working in XD v23.1

  • October 11, 2019
  • 20 replies
  • 12559 views

Hello, I just updated Adobe XD to the latest version and after that I can't access the right-click of the mouse in the artboards. The problem is only there, the right-click works well in the Adobe XD menus and in all the other applications. 

My Operation System is Windows 10 and is also updated.

Is this a bug? 

 

Thanks

Fernanda

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi Everyone, 

     

    Please update to the latest version of Adobe XD v24.0.22 and share the results. If the problem still persists, try shifting Adobe XD to primary monitor and see if that helps. 

     

    Thanks,

    Atul_Saini

     

     

    PS: Threads merged 

    20 replies

    Show previous replies
    darryllb3203072
    darryllb3203072
    Participant
    October 15, 2019

    Using main monitor worked for me. I guess an update will come soon.

      cwcorbin17140974
      cwcorbin17140974
      Participant
      October 15, 2019
      Yes, switching secondary monitor to "Main Display" works for me too. Win10 Enterprise 64Bit. Come on with that update Adobe!
      Designing Delightful Interactions
        N
        NKind
        Participant
        October 14, 2019

        This is happening for me too. I prefer to work on my larger, usually secondary, monitor. Switching that monitor to be my main display in my display settings has worked as a temporary fix.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          October 14, 2019

          Thanks for sharing the another workaround solution. Hopefully this will help our users in the mean time the issue get fixed.

           

          Thanks,

          Harshika

            S
            sabinel80217295
            Participant
            October 14, 2019

            Same problem here! I have moved the Window of Adobe XD on primary Monitor and it works well.

              S
              Stefano Barilli
              Participant
              October 14, 2019

              Same issue for me! It seems to be a monitor problem. I hope that it would be fixed as soon as possible!

                ughabugha
                ughabugha
                Participant
                October 13, 2019

                Since the last update, when I move to my second monitor the right-click functionality is no longer available.  Any fix for this?

                  V
                  viren.jhonsa
                  Participant
                  October 14, 2019

                  Right Click to create a component and other features not working after the last update.
                  Not able to right-click and create a component after the latest update on 11th October 2019. Also, other features that appear on right-click does not show up.

                  Atul_Saini
                  Community Manager
                  Atul_SainiCommunity ManagerCorrect answer
                  Community Manager
                  October 14, 2019

                  Hi Everyone, 

                   

                  Please update to the latest version of Adobe XD v24.0.22 and share the results. If the problem still persists, try shifting Adobe XD to primary monitor and see if that helps. 

                   

                  Thanks,

                  Atul_Saini

                   

                   

                  PS: Threads merged 

                    G
                    gustavol43207227
                    Participant
                    October 11, 2019

                    I have the same problem. After the latest update (october 19) my right-mouse click won't work.

                    I've already tryed uninstalling and reinstalling but had no luck.

                    How should I proceed:?

                    GuillaumeCleme13307245
                    GuillaumeCleme13307245
                    Participant
                    October 16, 2019
                    As suggested above, try moving the Adobe XD application to your primary monitor if you're using multiple monitors. This just worked for me as well.
                      X
                      xavierv86716734
                      Known Participant
                      October 11, 2019

                      Hi everyone, do you use a second screen ?

                      I work on a Surface Book 2 and contextual menu doesn't work on my second screen. But, it works on my main screen (laptop screen). So may be the bug is that contextual menu doesn't work on secondary screen.

                       

                      Of course it's super frustrating to work on my little screen...

                        Ryan Kershner
                        Ryan Kershner
                        Participant
                        October 11, 2019
                        This worked for me. I have to move XD to my main monitor for right click to work.
                        K1DNEYTH1EF
                        K1DNEYTH1EF
                        Participant
                        October 11, 2019

                        I'm having the same issue on XD version 23.1.32.2. Running W10 1903.

                         

                        Rolled back to 22.7.12 and it works fine. Did a fresh intall of the latest version and its not functioning. 

                         

                        Thanks,

                        Scott

                        L
                        lucasponciano
                        Participant
                        October 11, 2019

                        The same thing happened to me, and performing a clean install will not solve this problem.

                        I've reached the customer support and it's not a known issue.

                        The solution to this problem is uninstalling the up to date XD, and install an older version using the creative cloud.

                        Probably a formal bug report should be done.

                        italosan
                        Community Expert
                        italosanCommunity Expert
                        Community Expert
                        October 11, 2019

                        Hi, by chance you have only updated or have you performed a clean installation of the software? However, I suggest you uninstall Adobe XD via the Creative Cloud Cleaner Tool, in order to eliminate any corrupt files.

                          A
                          alexh44073616
                          Participant
                          October 11, 2019

                          I had this same issue after updating as well.

                           

                          Right Click is working again as expected after uninstalling and reinstalling XD - although, I didn't use the Cleaner, just through the Apps panel on Adobe Creative Cloud.

                           

                          Thanks

                          A
                          alexh44073616
                          Participant
                          October 14, 2019
                          Further on from this - reinstalling had appeared to work, however, now, right click has stopped working (opening the menu) again. Based on some of the feedback further down this channel, I can confirm that it indeed only works correctly when using my primary screen (Surface Pro 2), and not on my additional monitors. This is a pain as I now have to keep swapping between my monitors whilst I'm working.)
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