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H
holmiu
Participant
November 11, 2020
Question

Runtime Broker constantly comsumes cpu even when Adobe XD is idle

  • November 11, 2020
  • 7 replies
  • 4704 views

After I update Adobe XD to the latest version(34.3.12.1) today, I found Adobe XD is not working smoothly as compared with the earlier version.

When I examine Windows Task Manager, it shows "Runtime Broker" always takes up my cpu.

Restarting XD and computer did not make things good.

 

And I found it weird that RuntimeBroker.exe is acquiring memory and then releasing them, again and again and again. It seems it stucked into an infinty loop.

 

My Windows Version is 10 Pro 2004

    This topic has been closed for replies.

    7 replies

    A
    antoniocanva
    Participant
    April 4, 2021

    It's is happening with me too.

    D
    defaultug5ex9o9rx1v
    Participant
    March 15, 2021

    Same issue here.

     

    After multiple tests, this does not seem to be related with the number of components, unless 15 is a lot . This is so frustrating. The problem appeares wihen migrating to (34.3.12.1), on windows 10.

      J
      junho5E86
      Participant
      April 6, 2021

      Hello

      A temporary fix has been found.
      However, this method does not apply to all users.
      I have three PCs of the same specifications, and the usage environment of the PC is all the same.

      Two out of three PCs experienced this phenomenon, and only one of them solved it through this method.

      I deleted all programs related to Adobe through 'Adobe Creative CloudCleanerTool.exe' provided by Adobe and subsequently reinstalled and resolved them.

      This method must be deleted using the above tools, rather than by conventional deletion.

      Use Google Search to download 'AdobeCreative CloudCleanerTool.exe'.

       

      J
      junho5E86
      Participant
      March 5, 2021

      Hello
      The same problem occurs on our company's PC.
      The three PCs we own continue to experience the same problem for three months, and we share some details.

      PC Specifications
      1. XD Version: 37.1.32.2
      2. OS : windows 10 pro
      3. CPU intel i5 -6500

      Problem situation
      1. More than one XD file does not open on your PC.
      - Unable to enter file modifiable state after loading is complete.
      - As far as I'm concerned, it's due to excessive CPU usage of 'runtimebroker'.
      - If my PC uses only XD without any other programs, the CPU usage of the XD is 85% and the CPU usage of the PC remains at 100% at all times.

      2. Files with complex components will have 1 situation unconditionally.

      3. When working on one file, the following situation occurs:
         A. Freeze files when zooming in during operation
         B. Freeze files when typing Korean text
         C. Frequent 'no response'

      D
      David5CEC
      Participant
      March 2, 2021

      Since last update on my Adobe XD, it is almost impossible to use it !!!

      One work, it's work fine.
      Two works, impossible ... impossible to select item on the works, impossible to save. Adobe XD is like "lock".

      It is very painful for me.. someone from Adobe have an idea ?!!!

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      March 3, 2021

      Hi David,

       

      Sorry to hear about the trouble. Could you please share a few more details like:

       

      1. The version of XD.
      2. Is this happening while working on a specific file or multiple files?
      3. Does this happen on a file with complex components or it's happening on all the files?

       

      We're here to help, just need more information.

       

      Regards

      Rishabh

      J
      junho5E86
      Participant
      March 5, 2021

      Hello
      I attached a detailed description of the same symptoms in the comment I wrote below.
      We can't proceed properly due to the same problem for 3 months.
      I look forward to your prompt resolution.

      Thank you.

       

      C
      Chandru5C41
      Participant
      January 8, 2021

      C
      Chandru5C41
      Participant
      January 8, 2021

      Applications Crashing on Save us also While working

      D
      diggsinla@gmail.com
      Participant
      December 8, 2020

      Been having crashing issues with XD for the last few weeks now. It crashes after a while by itself, even when I'm away from my computer. Even after the latest update ver 35 (I can't get the full version number because it's frozen as I type this), it's still freezing up. 

       

      System

      Windows 10 PRO - Studio 2 desktop (OS build 19042.630)

      Intel i7-7820HQ @ 2.90GHz

      RAM 32. GB

       

      Z
      ZiriusPH
      Participant
      November 18, 2020

      Same here 

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      November 18, 2020

      Hi there,

       

      Sorry for the delay in response. Would you mind sharing the OS and XD version of your machine? We have a latest update to XD which is 35 version. Could you please update and let us know if you're still experiencing the issue?

       

      We'll try our best to help.

       

      Thanks,

      Harshika

        Wilson_Ng
        Wilson_Ng
        Participant
        November 19, 2020

        The same here, Runtime Broker even consumed more CPU than Adobe XD.exe. 

        My OS info: Windows 10 Pro - 64 bit (build 19041)

        My XD version: 35.0.12.14 (Starter)

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