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tandora
tandora
Participating Frequently
March 24, 2021
Frage

Saving... stuck next to the document title

  • March 24, 2021
  • 4 Antworten
  • 843 Ansichten

This is what I get since I updated to 38.0.12. Saving next to the title non-stop. How can I fix this issue?

 

 

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    4 Antworten

    Rajasekhar_Reddy
    Participating Frequently
    March 24, 2021

    Hi Tandora,

     

    Thanks for writing us , Our team is aware of this issue  and we are working to fix at earliest, meanwhile could you please collect the logs and share with us for further analysis. 

     

    You can collect the logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html . Please save this files in creative cloud or google drive and share us the link (you can send me over a private message)

     

    Regards,

    Rajasekhar.

      Joris5E09
      Participant
      March 31, 2021

      Hello - I've got the same issue. I'm worried I'll lose my updates since it got stuck on "saving"  - what do you recommend?

      tandora
      tandoraAutor
      Participating Frequently
      March 31, 2021

      Even with the latest update from this morning,  the problem is still persisting. Saving eternally... It seems the cloud is unusable and since nobody will help you sort this out, just save your documents locally. 

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