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knkk
Known Participant
Aug 23, 2020 10:36 AM UTC
Question

Screen appearing differently in XD (the software) and in the XD iOS app preview

A screen that I have created appears differently on XD (the software to create the screen) and on its preview in the XD iOS app.

 

Specifically, a line gets truncated in the app, as compared to the same text line on the screen designed in the XD software (using a Windows 10 desktop).

 

My phone is an iPhone 6S Plus, and the screen size I have chosen to design the screen in XD is the same.

 

It appears like a bug, prima facie. I will be grateful for any inputs on what might be going on. Thank you!

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    18 replies

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    Aug 23, 2020 4:21 PM UTC

    I remember having this problem as well. I don't remember very well, but it had something to do with whether the text layer is a "Point Text" or "Area Text". Not sure how long your text is, but try changing between them and see if that fixes it. 

     

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      knkkAuthor
      Known Participant
      Aug 24, 2020 4:26 AM UTC

      Thank you for the suggestion, Spas. I tried it, but I'm afraid that did not do it, either...

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      Spas K.
      Community Expert
      Spas K.Community Expert
      Community Expert
      Aug 24, 2020 5:47 AM UTC

      Can you send screenshots from both the Xd file (how it should appear), and then take a screenshot from the phone as well, so we can see the issue? If you can upload the problematic file / artboard, that would help as well in identifying the problem. 

       

      Cheers!

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        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        Aug 23, 2020 1:16 PM UTC

        There is difference of color profiles for MAC and Windows and others mobile devices. The solution will be to use the same color profile.

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        knkkAuthor
        Known Participant
        Aug 23, 2020 3:25 PM UTC
        Thank you, Ares. This was text that was having an issue, and not colour,
        however...
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        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Aug 24, 2020 4:11 PM UTC

        Hi there,

         

        Thanks for reaching out. If the issue is with the text, I'd recommend installing the used fonts on the phone as in some cases where fonts are not transferred, they are replaced by the system fonts. So please try installing the fonts and let us know if you need any further assistance.

         

        Regards

        Rishabh

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