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BlueyeDesignGroup
Participant
July 8, 2020
Question

Screen randomly flashes red.

  • July 8, 2020
  • 2 replies
  • 626 views

Almost daily, using XD, it will randomly start flashing red in the entire XD workspace. As you move the cursor around it will blindingly flash red. Eventually it will go all red. Sometimes you can switch to a different file and it's fine, but if you close and try to re-open the file you were working on when it turned red, it will still reopen in a red state. You have to completely quit XD to fix it.

    This topic has been closed for replies.

    2 replies

    David Alcala - Adobe
    David Alcala - Adobe
    Participating Frequently
    September 8, 2020

    Hi -  This issue should be fixed with XD 32.1 or later.  Please update XD to the latest version and let us know if the problem is solved or not.

     

    Thanks,

    David Alcala

    Adobe XD QE

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    July 9, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

     

    1. The version of XD and the Operating System.
    2. Do you have an additional external monitor connected along with a primary screen?
    3. Will it be possible for you to share a screenshot or a small video of what exactly happens at your end?

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    B
    BlueyeDesignGroupAuthor
    Participant
    July 9, 2020

    Thanks, Rishabh.

    I'm running XD 30.2.12.3 on macOS Catalina 10.15.5.

     

    I'm using a 2019 MacBook Pro 16" with two external LG displays connected via USB-C.

     

    When it happens again I'll take a video of it and post it.

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