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davidr32387080
Participating Frequently
Mar 12, 2020 1:09 PM UTC
Answered

[Share]-Error while sharing a public and private links in XD.

  • My version of Adobe XD is v. 28.0.12
  • Click on Share Online > Create a Link
  • Expect to get a link to share
  • Get an error saying Error 2401

 

Can someone help me?
That crash started today, March 12 in the morning.

 

Thanks.

 

<The Title was renamed by moderator>

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Mar 12, 2020 2:05 PM UTC

    Hi All,

     

    We are sorry for the frustration. There was an ongoing CSO wherein our customers were unable to publish public and password protected links from the sharing workflow. The issue seems to be resolved now. Could you please confirm if you're still facing the issue? We will try our best to help.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Harshika

    View reply

    19 replies

    riascureman
    riascureman
    Inspiring
    May 20, 2020 8:31 PM UTC

    Not resolved!

    Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      May 20, 2020 8:45 PM UTC

      Hi there,

       

      We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1  Please join the discussion.

       

      We are sorry for the inconvenience.

       

      Thanks,

      Harshika

      Translate
      davidr32387080Author
      Participating Frequently
      Mar 12, 2020 2:01 PM UTC

      It seems that some repair must have happened a few moments ago. It's working normally now.

      Translate
        Harshika Verma
        Community Manager
        Harshika VermaCommunity ManagerCorrect answer
        Community Manager
        Mar 12, 2020 2:05 PM UTC

        Hi All,

         

        We are sorry for the frustration. There was an ongoing CSO wherein our customers were unable to publish public and password protected links from the sharing workflow. The issue seems to be resolved now. Could you please confirm if you're still facing the issue? We will try our best to help.

         

        We are sorry for the inconvenience.

         

        Thanks,

        Harshika

        Translate
          dharma 17335282
          Participating Frequently
          Mar 12, 2020 2:09 PM UTC

          Yes, I tested and it is working for me now. Thank you!

          Translate
            ernstw57631757
            Participant
            Mar 12, 2020 1:45 PM UTC

            Had the same issue (got error message -1 though). 

            Solved it by renaming the title of the file in the "share links" window. After this, Create link works out for me.

            Translate
              Sajeesh Alakkaparambil
              Sajeesh Alakkaparambil
              Participating Frequently
              Mar 12, 2020 1:47 PM UTC

              That worked for me. Thank you!

              Translate
                sajeeshalakkaparambil
                Participant
                Mar 12, 2020 1:39 PM UTC

                Also, I have the same issue with previous version as well.

                Translate
                davidr32387080Author
                Participating Frequently
                Mar 12, 2020 1:42 PM UTC


                I tried to correct the error in several ways without success.
                Any update or publication of a new link is not happening. =/

                Translate
                Sajeesh Alakkaparambil
                Sajeesh Alakkaparambil
                Participating Frequently
                Mar 12, 2020 1:44 PM UTC

                I could create a invite-only link from both versions. But no success in creating a public link.

                Translate
                  dharma 17335282
                  Participating Frequently
                  Mar 12, 2020 1:37 PM UTC

                  I am having the same problem. Started today March 12...

                  Translate
                    sajeeshalakkaparambil
                    Participant
                    Mar 12, 2020 1:36 PM UTC

                    Have been facing the same issue from today. Stuck at workflow because of this.

                    Translate
                      ernstw57631757
                      Participant
                      Mar 12, 2020 1:36 PM UTC

                      Hi, 

                      I am trying to create a shareable link for my prototype. Loading process goes to 100%, afterwhich I get the following error message:

                       

                       

                      I have tried different devices. Current set-up:

                       

                      MacOS Catalina 10.15.2

                      XD version 28.012.10

                       

                      Would be great to get some help! Thanks

                      Translate
                        sajeeshalakkaparambil
                        Participant
                        Mar 12, 2020 1:41 PM UTC

                        Apparently other people are also facing the same issue. https://community.adobe.com/t5/adobe-xd/error-2401/m-p/10978874?page=1#M25143

                        Translate
                          ernstw57631757
                          Participant
                          Mar 12, 2020 1:43 PM UTC

                          Thanks!

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