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defaultg9xcd490t438
Participant
March 17, 2023
Question

Share link - Anyone with password not working

  • March 17, 2023
  • 1 reply
  • 268 views

Hi Team,

Unable to access the existing XD shared links with Password. Could you please assist this issue ASAP.
From XD tool:
 

From the web browser

 

Thanks,

    This topic has been closed for replies.

    1 reply

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    March 17, 2023

    Hi @defaultg9xcd490t438, I suggest checking suggestions in @HARSHIKA_VERMA's and the ones in the correct answer in the conversation here:

    "....

    Thank you for reaching out and sorry to you hear you are unable to create a passoword protected link in XD. We would like to know if it's happening with a specific file or all files.

     

    Please also ensure you're logged in with the correct account. Could you please let us know if you're on Teams, Individual or Enterprise plan?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    "

    and the correct answer by @chyng  says:

    "Solved! Turns out I forgot you needed a capital letter, a lower case letter and a number in the passwords."

    So I'd check those first, hope this helps!

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