[Share] Prototype links require an Adobe account when viewed on a mobile device

Question

Since yesterday, when I create a new prototype link and open it on a mobile device, it loads for a second and I get redirected to a sign in page for Adobe. The same doesn't happen when the link is opened on a desktop and the prototype loads fine. Links created 2 days ago don't have this problem.

I need to share some mobile designs to a client and now they can't view it on a phone without an Adobe account. What's going on?

If I select "load desktop version" on my mobile browser, the prototype loads fine, so it's clearly some issue with the mobile view.

Spas K. · Accepted Answer

Hi there,

Thanks for sharing additional details. Could you please try copying the entire design on to a new file and then create a new link and check if that works.

Regards

Rishabh

Thank you for the suggestion. This would have probably worked, but I have a lot of components, and currently there is no way to move the master components to another file, which meant that I would've had to remake and redistribute all components, instances & overrides, which would be very unproductive 🙂

I did solve the problem, however. I do not have any voice triggers in my document, but when opened on a desktop, there was a pop-up saying I need to sign in to use voice-enabled features.

So I started deleting artboards one by one, until the prototype no longer showed the voice features popup. I found the problematic artboard, but it had no voice triggers on it whatsoever. Still, I deleted it, copied the layers to another one and now the prototype shows fine on both desktop and mobile with no Sign-In prompts.

I think it's still an issue - prototypes shouldn't force users to sign in, even with voice-features enabled. They should just get a pop-up. Right now it forces them to sign in or they cannot view the prototype at all, which isn't good behavior.

Harshika Verma · Answer

Hi there,

Sorry to hear that you're having trouble previewing the link in mobile device. I am unable to reproduce the same at my end. Is it possible for you to share the link with us here so that we can investigate at our end? Could you please also confirm if this link is password protected review or development link?

We will try our best to help.

Thanks,

Harshika

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