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Great Southern Lady
Participant
February 12, 2020
Answered

[Share]-Unable to see comments icon in prototype link of XD.

  • February 12, 2020
  • 4 replies
  • 1294 views

I shared link with other team members and clicked on the link myself to make first comments but I can't see the comments icon.  I not in full screen mode and still can't see the comments icon.   Now another team member say they can't make comment.   I select Design Review link that suppose to have this feature.

 

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Correct answer Great Southern Lady

Hi Everyone,

Thanks for you help in this matter.  Originally, I shared my XD design under Design Review and added the password option.  My team mates said they couldn't access comments, nor could I see comments when I clicked on the linked.   So I tried again and this time used Customise and did not password protect it, and it worked as we can see comment icon and make comments..  I don't know what happen the first time under Design Review, and I was using desktop and not moble device.  Thanks again.

4 replies

G
Great Southern LadyAuthorCorrect answer
Participant
February 13, 2020

Hi Everyone,

Thanks for you help in this matter.  Originally, I shared my XD design under Design Review and added the password option.  My team mates said they couldn't access comments, nor could I see comments when I clicked on the linked.   So I tried again and this time used Customise and did not password protect it, and it worked as we can see comment icon and make comments..  I don't know what happen the first time under Design Review, and I was using desktop and not moble device.  Thanks again.

Peter Villevoye
Community Expert
Peter VillevoyeCommunity Expert
Community Expert
February 12, 2020

Maybe there's a glitch with this file and its upload. Perhaps the authentication went astray. Can you see this whole set of icons and elements in the upper right corner ? Are you logged in ? Does it happen with every file you shared, or just this one ?

Try viewing and commenting on my very simple test file here: 

https://xd.adobe.com/view/0a2c34a1-d650-4910-65e8-0b1b15117372-7c1d/

    Preran
    Preran
    Legend
    February 12, 2020

    In addition to what has been requested in the previous post, I suggest going through the process in https://helpx.adobe.com/ca/xd/help/share-designs-prototypes.html to see if you may have missed anything during the sharing process.

     

    Thanks,

    Preran

      D
      Adobe Employee
      Dithakur1
      Adobe Employee
      February 12, 2020

      Hi,

      Thank you for reaching and sorry to hear you are having trouble using Adobe XD. Could you please share the following information for further investigation?

      1. XD and OS version 

      2.Is it happening with a particular file? Yes, could you please share if possible.

       

      Regards,

      Divya

      Adobe XD

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