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kuriensk
Participant
March 13, 2020
Answered

[Share]-"Update Link" and existing prototype link are missing in XD.

  • March 13, 2020
  • 2 replies
  • 2396 views

My existing prototype link which I had shared with the devs is missing. I only have "Manage Links" and "New link" options available.

 

The "Update link" button is missing too.

 

When I click "Manage Links" I can see the existing link on the Adobe Assets webpage that opens up. Then why is it not available from my Xd file? 

 

I didnt know whats going on so I proceeded to create a new link. But the same thing has happened to the new link too. I dont want to keep creating new links.

 

This was all working fine until the March 2020 update.

 

P.S. A bit ironic if the Experience Design software updates dont go through a usability testing before rolling them out.

 

<The Title was renamed by moderator>

This topic has been closed for replies.
Correct answer Preran

That shouldn't be the case. Unlimited publishing options are available right now to both free and paid users. I suggest getting in touch with our tech support teams https://adobe.ly/2WYE62m if you are still facing this issue.

 

Thanks,

Preran

2 replies

Participant
July 12, 2021

I have the same problem.

This occur after 4 times updating the link. The 4th time says error and then I tried again and worked. Today, after doing changes, I tried to update the link, This option is no longer available, instead, I just can create a new link.

 

Do you have the solution?

Thanks. 

Harshika Verma
Community Manager
Community Manager
March 13, 2020

Hi there,

 

We are sorry to hear you are having trouble updating the existing links in XD. We would like to know if you have renamed this particular file by chance. Is it happening with this specific file or all the files? What is the OS and XD version of your machine?

 

We will try our best to help.

 

Thanks,

Harshika

kuriensk
kurienskAuthor
Participant
March 14, 2020

I havent renamed it. I 'permanently deleted' all the other published files thinking it maybe because I am only allowed to have one published file.

 

OS: Windows 10 Home

Xd Version: 28.1.12.3

Preran
PreranCorrect answer
Legend
March 20, 2020

That shouldn't be the case. Unlimited publishing options are available right now to both free and paid users. I suggest getting in touch with our tech support teams https://adobe.ly/2WYE62m if you are still facing this issue.

 

Thanks,

Preran