Shared documents freeze XD

When opening a shared document XD freezes after my first edit requiring a force quit or restart.

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Correct answer Ansubedi03

Hello Rob,

Thank you for reporting the issue.

If you encounter the issue again please collect :

Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log
2. Spin dump

Mac : From Activity Monitor -> click on 3 dots on top -> Spindump

Win : From Task Manager -> Click on Xd and Expand -> select the dump file

And we may need more information:

- XD and OS version

Please forward all these information to subedi@adobe.com , So that we can proceed with further investigation .

Regrads,

Anita Subedi

Correct answer

Community Manager