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garbo personal
Participant
Feb 22, 2022 5:38 PM UTC
Answered

Shared documents freeze XD

When opening a shared document XD freezes after my first edit requiring a force quit or restart.

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    Ansubedi03Correct answer
    Community Manager
    Feb 22, 2022 8:24 PM UTC

    Hello Rob,

    Thank you for reporting the issue.

    If you encounter the issue again please collect :

    1. AdobeXD.log  

     Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

     Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log
    2. Spin dump

    Mac : From Activity Monitor -> click on 3 dots on top -> Spindump

    Win : From Task Manager -> Click on Xd and Expand -> select the dump file 

    And we may need more information:

    - XD and OS version

     

    Please forward all these information to subedi@adobe.com , So that we can proceed with further investigation .

     

    Regrads,

    Anita Subedi

    1 reply

    Ansubedi03Community ManagerCorrect answer
    Community Manager
    Feb 22, 2022 8:24 PM UTC

    Hello Rob,

    Thank you for reporting the issue.

    If you encounter the issue again please collect :

    1. AdobeXD.log  

     Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

     Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log
    2. Spin dump

    Mac : From Activity Monitor -> click on 3 dots on top -> Spindump

    Win : From Task Manager -> Click on Xd and Expand -> select the dump file 

    And we may need more information:

    - XD and OS version

     

    Please forward all these information to subedi@adobe.com , So that we can proceed with further investigation .

     

    Regrads,

    Anita Subedi

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