Skip to main content
B
beccagUO
Participant
June 15, 2020
Question

shared link being forced reloaded on mobile browsers

  • June 15, 2020
  • 1 reply
  • 371 views

working on a big project(about 200 frames with many animation transitions), it's been tested very unstatable on different devices and mobile browsers. Here are some problem happening during the flow:

  • randomly and suddenly being forced to reload the link 
  • infinite loading - when it comes to auto-animaite frame transition 
  • assets displayed as broken - for some older device like iPhone 6s

Since we are using this link for user testing, it's highly important to have a stable smooth experience. Wonder if there's great solution to get it fixed. Thanks!

This topic has been closed for replies.

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 16, 2020

Hi there,

 

We are sorry to hear you are having trouble loading the link in mobile browser. Would you mind sharing the link with us here so that we can investigate at our end? On which mobile and browser you're trying to load the link? 

 

We will try our best to help.

 

Thanks,

Harshika

B
beccagUOAuthor
Participant
June 16, 2020

Hi Harshika,

 

Thank you for your reply! Since this is internal test, would you mind sharing an email address to send the private link?

 

Thanks,

Becca

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 26, 2020

    Sorry for the delay in response, Becca. You may share the link with me over a private message. Click on my profile and you'll get the option to send a private message.

     

    Note: Please share the url of this post for reference over a PM.

     

    Thanks,

    Harshika

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices