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saschah29114920
saschah29114920
Participant
December 2, 2022
Question

Shared Links stop working after licence of team mate was canceled

  • December 2, 2022
  • 1 reply
  • 705 views

Hi,

 

we use shared links to share our created content with our clients. These links are often used / stay active for months. This week, a designer left our team and his account was stopped.

Now all of the links that he created during his work, stopped working and are no longer accessible by our clients. Attached error messages is displayed. 

Is there a way where I, or an admin, can manage all the links that have been created - transfer them to my account and reactivate them? 

 

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
December 2, 2022

Hi @saschah29114920,

 

Thank you for reaching out, and thanks for sharing the screenshot. It looks like they are password-protected links and not public links. You need to check with the designer for the correct password to open the links.

 

Only the stakeholders with a valid password can access the shared design spec or prototype. After password links are published, you cannot change their link access settings. However, if you want to change the link access settings, then you must create a new link.

 

Thanks,

Harshika

 

 

saschah29114920
saschah29114920Author
Participant
December 5, 2022

Hi @HARSHIKA_VERMA 

 

Thanks for your reply, but its not really fitting my problem.

 

I know the links are password protected and I do have the right passwords. They worked on tuesday, and they stopped working on wednesday. 

The question is: why do the links stop working after a co-workers licence is not active anymore. The created links should not be bound to a single licence, but to a team. It can't be normal that access is lost, when parts of my design team change. 

 

Is there a way to get back access to these links? 

 

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
December 7, 2022

Thanks for elaborating, @saschah29114920. Do you have the designer Adobe ID associated with all the links? Is the account already canceled/closed? Was it a personal or business account?

 

If the account is already closed/canceled, I am afraid to say that it's difficult to recover or transfer the links to someone else.

 

Thanks,

Harshika

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