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shimax.notepc1
Participant
Jun 17, 2020 6:40 AM UTC
Answered

Shared project not opening on my end

hello Im workig on a shared project, and both the project creator and me have updated to the XD version and restarted the pc various times and I still can't access the file it shows as shown in the screenshot.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 17, 2020 11:42 AM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
    3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

     

    If this doesn't help, please share a few more details like:

     

    • A screenshot of the About XD info page and the Operating System.
    • Is it happening with a specific file or multiple files?

     

    Regards

    Rishabh

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    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 17, 2020 11:42 AM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
    3. Sign in on Adobe CC desktop app and launch XD from there and check if it works.

     

    If this doesn't help, please share a few more details like:

     

    • A screenshot of the About XD info page and the Operating System.
    • Is it happening with a specific file or multiple files?

     

    Regards

    Rishabh

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