Shared project not opening on my end

Question

hello Im workig on a shared project, and both the project creator and me have updated to the XD version and restarted the pc various times and I still can't access the file it shows as shown in the screenshot.

Rishabh_Tiwari · Accepted Answer

Hi there,

Sorry to hear about the trouble. Please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign in on Adobe CC desktop app and launch XD from there and check if it works.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page and the Operating System.
Is it happening with a specific file or multiple files?

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.