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Designabolic
Inspiring
Jul 13, 2021 4:14 PM UTC
Answered

Shared Prototype are unable to load in the browser in XD.

I uplaoded (shared) a prototype. It gives me the link. I go to link, and it acts like it's goinf to display, but never does. All the screen controls are there. The grid view doesn't laod. When I slect the upper left YOUR WORK button, it shows a thumnail of the first screen and it seems to be there.

This is the first time I have had this happen. The only difference in this file from all my others is setting up a side scroll UI element.

Anyone have this issue?

 

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    DesignabolicCorrect answer
    Inspiring
    Jul 14, 2021 6:19 PM UTC

    Hi Designabolic,

     

    Hope you are doing well.

     

    We would like to know if your issue is resolved. If no, could you please share the prototype link with us?

     

    We will try our best to help.

     

    Thanks,

    Harshika


    It's working again. Unsure what the issues was. It appeared a communication disconnect with the server, but I got no error message that sated this. You can close this out.

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    6 replies

    Tina Bonis
    Participant
    Nov 29, 2021 12:23 PM UTC

    @HARSHIKA_VERMA 

     

    It is almost December and we are still facing this problem again. Currenly (for 4 days now) xd shared links are not working in any browser. White screen, endlessly loading. Is anyone taking care of this issue or we are just creating new discussions group for the same topic over and over?

     

    Thank you in advance for your help!

     

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    DesignabolicAuthor
    Inspiring
    Jul 13, 2021 4:22 PM UTC

    I think there are some server issues. I can not get some older prototypes to upload

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 13, 2021 10:56 PM UTC

    Hi there,

     

    Sorry for the trouble. No, there are no known server issues. Would you mind trying to open the prototype in a different browser and let us know if that helps?

     

    Thanks,

    Harshika

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 14, 2021 4:48 PM UTC

    Hi Designabolic,

     

    Hope you are doing well.

     

    We would like to know if your issue is resolved. If no, could you please share the prototype link with us?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Translate
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