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defaultohdut5iirinn
Participant
February 4, 2021
Answered

“Sharing function” is not available with Chinese Adobe account

  • February 4, 2021
  • 1 reply
  • 945 views

I'm a user in China, when use Adobe XD two problems come to me:

1, The "share and publish" function is not available so that I can't export the prototype and icons in the cloud, and even can not export the prototype and icons in my local disk, which make me unable to share my design with someone remotely.

2, In the "plug in" tab, there's nothing and even can download them from XD management.

The problem above is only due to my Chinese account? Is there any solution to help me to export the prototype and icons?

 

Thanks!

This topic has been closed for replies.
Correct answer elegant_leader5EE4

Hi Iirinn,

 

Thanks for contacting Adobe support.

Unfortunately we are not supporting 'sharing and publish' flow for China geo location due to some restrictions. We also do not provide 'plugins' functionality for chinese account.

You can get more details on this - https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html#enterprise-customers

 

Thanks,

Nawneet 

1 reply

elegant_leader5EE4
Community Manager
elegant_leader5EE4Community ManagerCorrect answer
Community Manager
February 4, 2021

Hi Iirinn,

 

Thanks for contacting Adobe support.

Unfortunately we are not supporting 'sharing and publish' flow for China geo location due to some restrictions. We also do not provide 'plugins' functionality for chinese account.

You can get more details on this - https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html#enterprise-customers

 

Thanks,

Nawneet 

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