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foothillcollege
Known Participant
Oct 14, 2020 5:30 AM UTC
Answered

Sharing not available error

I am an individual, there is no organization. I get this error when I try to generate the Share link for user testing of XD prototypes.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Oct 28, 2020 12:14 PM UTC

    I am so sorry for the delay in response. Please refer to this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

     

    Let us know if you need any further assistance.

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    3 replies

    foothillcollegeAuthor
    Known Participant
    Oct 14, 2020 5:42 PM UTC

    XD version 33.1.12.4

    recent Mac OS

    multiple files

    private home networks

    View setting - Design Review

    The situation is I am teaching a group of students remotely. The students have Adobe CC from collegebuys.org. Most students have MacOS, some have Windows. All students are using their home networks. Some students are able to get the share link and others get the message that the feature is not availble. 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Oct 28, 2020 12:14 PM UTC

    I am so sorry for the delay in response. Please refer to this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

     

    Let us know if you need any further assistance.

    Translate
    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 14, 2020 11:33 AM UTC

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

     

    1. The version of XD and OS.
    2. Is this happening with a specific file or multiple files?
    3. Are you connected to a private network or a managed network like a work network?
    4. Have you tried any other view settings apart from user testing? If not, please try and let us know how it goes.

     

    Regards

    Rishabh

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