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Christoph@AP
Participating Frequently
Aug 17, 2021 9:39 AM UTC
Question

Shortcut for 'redo' does not work any more

For our whole team the shortcut for redo (Ctrl Shift Z) does not work any more. It works fine when we click the the Menu item but the shortcut does noting. I think the problem was introduced with the last major update a few weeks ago.

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    4 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Aug 17, 2021 11:17 AM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD.
    2. Is this happening on a specific file or multiple files?
    3. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

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    Christoph@APAuthor
    Participating Frequently
    Aug 17, 2021 12:53 PM UTC

    Hi Rishabh,

     

    We are using XD 42.1.22.4 on Windows 10 20H2 (Build 19042.985)

    The problem occurs in all files

    Here are the logs: https://shared-assets.adobe.com/link/9248ede1-82c3-4031-6837-588e4a6ce7ab

     

    Thanks,

    Christoph

     

     

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