Show a message that I am not connected to the Internet and the program is locked Please solve the pr

Hey, can you help me with Adobe XD? I have done almost everything in the Adobe forum regarding the issue of crashes that occur when opening adobe XD. Version 30.0.12 I uninstalled and installed Adobe XD, and restarted the device. I have already done this but the Adobe XD still doesn't work. It also shows that I am offline. I hope you can help me with this problem. thanks.