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happy_Light5E5A
happy_Light5E5A
Participant
July 7, 2020
Question

Shutting down

  • July 7, 2020
  • 1 reply
  • 228 views

I'm installing Adobe XD in my windows 10, I'm using single free plan. After installation I was not able to use XD, first it showed not able to connect to server, when i tried for solution in adobe community I found one solution and tried deleting all crediential in credential manager. Now it starts closing by itself.

Please help to fix this problem

 

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    July 7, 2020

    Hi there,

     

    We are sorry to hear you are facing trouble using Adobe XD. We would request you to please do a clean uninstall and reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if that helps.

     

    We are here to help.

     

    Thanks,

    Harshika

    happy_Light5E5A
    happy_Light5E5AAuthor
    Participant
    July 10, 2020

    Hi Harshika,

    I have tried the instructions that you have shared but unfortunately, it is still not working.

    Even after a couple of times I have uninstalled and installed still it shows subscription not valid.

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