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Lamont Hurd
Participant
January 26, 2022
Question

Since latest CC update Jan 26 2022

  • January 26, 2022
  • 1 reply
  • 342 views

Since today's update through CC - XD will not open. The screen pops up and then it closes. 
I stopped CC and restarted- trying again, with the same results. I even rebooted, still the same result. 
Anyone else seeing this? 

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1 reply

A
Community Manager
Akhilkumar B5E5ECommunity Manager
Community Manager
January 27, 2022

Hi Lamont Hurd,

     Thank you for reaching out and sorry to hear that you're having trouble opening XD after upgrading the CCD. 

Would you mind trying these trouble shooting method.

Uninstall everything cc including preferences using the uninstallers

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

 

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

If this doesn't work then please share the details of your OS, CCD version and XD version.

 

Regards,

Akhil

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