Since today my XD keeps crashing immediately when trying to open Cloud Files

Question

Modellname: MacBook Pro

Modell-Identifizierung: MacBookPro15,1, Mac OS 10.15.4

Prozessortyp: 6-Core Intel Core i7

Prozessorgeschwindigkeit: 2,2 GHz

Speicher: 16 GB

XD keeps crashing when I try to open any XD files stored in teh cloud. I tried to reboot and reinstall XD without success. A crash report is enclosed.

Any ideas what might help?

Maya

Harshika Verma · Accepted Answer

Sorry to hear you are experiencing the issue with XD. Would you mind uninstalling XD and Reinstalling to the latest version of XD 35 and see if that helps? Please also share the logs with Rishabh so that we can investigate and escalate it to the team.

We will try our best to help.

Thanks,

Harshika

Rishabh_Tiwari · Answer

Hi Maya,

Sorry to hear about the trouble. Could you please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We'll need to share the logs and crash report to investigate it further.

Regards

Rishabh

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