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sarahp1733530
Participant
June 29, 2020
Question

Slow Performance

  • June 29, 2020
  • 1 reply
  • 521 views

My team and I have experienced very slow performance from XD while designing for the past few weeks. It often takes several seconds (anywhere from 5-30 seconds) after clicking on an element for it to actually become selected, and then it takes even longer to move an object. Zooming in and out is also very slow. We tried unnesting components in the design system file we link to, but the performance didn't change. This is an issue with all of the files we've worked in, and we're on Windows. 

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1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
June 29, 2020

Hi there,

 

We're so sorry to hear about the trouble, we'll try our best to help you with it. I'd request if you can share a few more details like:

 

  1. The version of XD and the Windows OS build.
  2. Do you have an additional external monitor connected apart from the primary screen?
  3. While using XD, please capture a screenshot of the Task Manager which includes XD process details.
  4. Please ensure that the Graphics card drivers are up to date as per the manufacturer's website.

 

Regards
Rishabh

S
sarahp1733530Author
Participant
June 29, 2020
  1. XD version 30.1.12 and Windows 10 version 1890
  2. Yes, but I've only had one monitor up until today. 

  3.  

  4. My graphics card drivers are up to date.
Rishabh_Tiwari
Rishabh_Tiwari
Legend
July 1, 2020

Thanks for sharing the details. Please update XD to the latest version that is 30.2.12.3 and let us know if its better. If it is still slow, we will need to isolate the cause of the slow performance so could you please try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there.

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