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Some elements disappear when publishing the prototype

Forum|Forum|7 years ago
March 22, 2018
14 replies
15439 views

Hi!

Today I've been troubleling with the publishing prototype option. Everyday after I finish my work, I publish everything done for sharing it. Today, when I was checking it out, some elements from the design disappeared. I openned the document once again thinking I just maybe deleted them unintentionally but, they were there and they also appear using the preview option. I already tried creating a new link and pasting again these elements but nothing worked.

Any ideas?

Thank you,

Jonathan

This topic has been closed for replies.

Correct answer patrickh99871765

Had the same problem today, prototype working perfect then the chevrons disappearing on export. I remade them as a path in the file instead of a text element and when I shared them as a link they appeared as normal, not sure if this will be any help for you but thought I would post it just incase, very frustrating.

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martinw46275902

Participant

I had the same issue, but thought I would pass on the mistake I made. My component was a copy amd paste from another page and it kept dissapearing from the new paste position.... it was checked as 'Fix Position When Scrolling' on the first page and this attribute was copied as well. Just unchecked that on the 2nd instance ... perfect. Live and learne!!

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Bishusal

Known Participant

It's April 2022 and the problem is not yet addressed. Very frustrating.

D

default3tgwimz88p4w

Participant

I think I figured it out, at least for myself. Move the blue bar (that denotes elements above/below the fold) to the footer. All of my links started showing all content (and content previously missing) after that adjustment. It's a workaround. Adobe needs to address the cause.

theb3387140

Participant

Same problem here, some lines that doesn't show in prototype (by using the play button or by exporting it). I copy the art board, same problem with the new artboard.

I found a workaround : deleted those lines and redrew them... hard to do if you have a lot of elements like that.

X

Xandra0101

Participant

It's almost 2022 and this has been happening with my prototypes on XD for 4 years. I used to delete the missing parts and replace them, but they just disappear again when user testing the website/app. This really needs to be sorted. We can't all shorten the artboards because they're obviously the length we've made them for a reason.

noonostudio

Participant

The first issue was reported in 2018 and this is still happening. Im having the same issue... Elements disappearing in the prototype preview. Help!

A

ar_dig

Participant

Hi !

I don't know if this is going to help because it has been 2 years since you've posted your issue but i've had the same problem with elements disappearing from the preview mode. Meaning that this bug haven't been fixed yet i guess..

Usually for me it happens with grouped elements. The only think that works to make them re-appear is to ungroup everything and then you can group them again.
Hope it helps !

Kind regards,
A.

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Bruno5EE3

Participant

Hi, I'm having the same problem, in my case two elementos don't appear in the shared link 😞

Anyone knows if this problem already solved? Thanks.

K

kabarcacr

Participant

I landed here looking for an answer to this issue. I had a mask gone on one of the screens. I basically deleted the elements, imported the image to be masked, and created the mask from scratch.

I've been working in XD for years and I've experimented this issue twice a year.

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Bruno5EE3

Participant

I have an unofficial solution: if you convert the subject or elements that are disappearing into jpeg or png. It's might be appear!

A

Aditya5E6F

Participant

Even i'm facing the same issue. Icons disappear or alignment mismatch in prototype (after creating links). I don't know why this is happening but I tried many solutions but didn't workout.

Note: I'm using Fontawesome Icons.
XD Version - 34.2.12
OS - Mac
No External Monitor.

Let me know if someone could find a solution to this.

TIA.

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bhopkin

Participating Frequently

Ok, so while struggling with this again today, I noticed for some reason that "Fix Position When Scrolling" was on after pasting. I turned that off and it magically appeared in the preview window, where I had positioned it on the canvas.

Hope this helps someone else losing their mind with this.

B.

davidg28276033

Participant

Hi, I'm having this same problem. The white background on these artboards: https://xd.adobe.com/view/ae9bd4e9-3b4f-4381-b837-5a06714fe174-fbc8/grid shows at grid level but when I click into the artboards on Chrome version 84.0.4147.105 (64 bit), the white background is missing, though you can see a very faint trace of it. If I open the link in Edge it shows fine. I'm using version 31.2.12 of XD on Windows 10. Everything looks fine when I view it in the XD app and the app preview.

Can someone help me please?

HARSHIKA_VERMA

Community Manager

Hi David,

Thank you for reaching out and sharing the link with us. I tried to open the link at my end on chrome. Please see the attached screenshot.

It does look fine at my end. Is this is how it supposed to look like on browser?

We will try our best to help.

Thanks,

Harshika

davidg28276033

Participant

Hi there,

Thanks for getting back to me. I've now discovered that the bug seems to occur depending on the width of the browser. So if I look at it on my laptop screen, which is 15 inch, it shows like this:

But if I look at it on my external monitor, which is 23 inch, it shows like this:

I've not played around with it yet to find the exact breakpoint that it disappears at.

Now that I know the above it's not blocking me, but it is definitely a bug of some form.

Thanks

David

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bhopkin

Participating Frequently

I also am having this issue. Some objects just don't appear in preview or in the share link.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. I'd request if you can share a few more details like:

The version of XD and the Operating System.
The elements which are missing are they under the same artboard or they are on different artboard?
Will it be possible for you to share a few screenshots of how the prototype looks on the XD app preview and on the web?

We're here to help, just need more info.

Regards

Rishabh