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E
EmmanuelleHW
Participant
March 9, 2021
Answered

Some shapes aren't displaying properly

  • March 9, 2021
  • 1 reply
  • 1008 views

Hello,

In some computers shapes may not display properly. This are two captures of the same link opened in two differents computers. Some times the background isn't displaying too (my collegues see a gray background whereas I defined a white background).

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi,

 

I tryied again copying the layers in a new file and it breaks again.


Hi there,

 

Thanks for sharing the details asked by Spas and Jagriti. I would also like you to check if there are any system pending updates. Please check if your graphic card drivers are up to date. You may visit the manufacturer's site to check the latest update to your drivers. Which version of XD installed in your machine?

 

We will try our best to help.

 

Thanks,

Harshika

1 reply

J
Community Manager
Jagriti_KashyapCommunity Manager
Community Manager
March 10, 2021

Hi Emanuelle,

 

Sorry for the inconvenience you are facing. Would you please give us some more information:

1. In which machines (specify os versions) the problem exists?

2. It is in all browsers or only in some browers. Please mention the browsers.

3.Would you please share us the link and the file for us to understand it better.

 

Regards,

Jagriti Kashyap

 

E
EmmanuelleHWAuthor
Participant
March 11, 2021

Hi,

Here is the link : https://xd.adobe.com/view/ce2facd0-d546-4c46-b00f-558000f13ac6-9b7c/screen/da24c2dc-2458-467e-bd2c-50cbc6f1e22b/specs/

Here my collegues don't see the white rectangle behind "Partager l'article"

 

On this one https://xd.adobe.com/view/9b97dc49-e723-491d-914d-0b0040a2caaf-cec4/screen/f943b68a-03d0-43bb-b837-10a09c559fde/

They don't see the background which is define as white in my file

 

I have a Macbook pro with Big Sur and I have no problem in any browsers.

My collegues who don't see backgrounds work on Windows 10 Chrome and Firefox (private navigation or not, same problem). But some of others collegues who also work on Windows 10 don't have this problem.

Spas K.
Community Expert
Spas K.Community Expert
Community Expert
March 12, 2021

This has been discussed before with different issues. Sometimes the background won't render or renders as squares or some weird pattern. It's likely a problem with rendering the canvas on certain GPU / Drivers.

 

As you stated, it renders fine in some machines (on mine too, Windows 10, Edge), but some seemingly at random have problems. It's hard to trace an issue like that.

 

Question - if you copy the problematic layers / artboards into a new file, and make a prototype from it, does the issue still remain?

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