Some team members can't open shared Adobe XD Cloud file (to use with Whiteboard Plugin)

We're testing the Whiteboard Plugin for our team. I've had one team member successfully open and edit the shared file, and another who gets a blank crashing screen (screenshot below) and then after a minute or two it gives an error message (which I believe was: "sorry we can't open this document").

This teammate just installed Adobe XD and the whiteboard plugin, so they're up to date. They rebooted their computer and still were not able to get the file to open. They signed out and back into Creative Cloud - still would not open. 

Any tips? 

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