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InorbitalDesign
Participant
Apr 16, 2024 8:45 PM UTC
Question

"Sorry, we can't open this document" Adobe XD error (Cloud Document)

I am trying to open a CC document in Adobe XD, and I get the error saying "Sorry, we can't open this document" 

I tried downloading it locally, duplicating it, making it offline, opening it through the CC desktop app, and trying to open it through the browser view. I am able to preview a low res version of the file, but I can't open it in XD. 

This is a cloud document. Can someone please help? 

 

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2 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Apr 17, 2024 6:17 PM UTC

Hi,

 

Sorry to hear about the trouble. Can you try the suggestions shared in this discussion and let us know if this helps or if you need further assistance?

 

Thanks

Rishabh

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InorbitalDesignAuthor
Participant
Apr 17, 2024 6:45 PM UTC

Hello, 

I tried everything outline in that discussion. Nothing helped. 

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