Sorry we can't open to this document.
I created a cloud based XD document 1 week ago. I published it as a library, however none of my team or the people I share it with can open it, although it is set to allow them to edit the file. And now, neither can I open it. I can open the original file, but not the published file. I can open and edit older library files. But I have tried creating new library files and my colleages can not open and edit these either. It is very frustrating and is soaking up most of my time trying to resolve this.
I have tried the suggestion below using Activity monitor.
Hi @Anmol.Singh ,
Sorry to hear about the trouble. Please try the steps shared below:
- Signout of XD & Creative Cloud desktop app.
- Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
- Reboot the computer.
- Sign back in the CC desktop app & launch XD from there and check if you are able to open the file.
If it still doesn't work, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491/page/11
...I could quit all Adobe activities apart from Adobe Content Synchronize. And after restart I still have the same problem.
I have tried logging into another user account on my Mac and still have the same problem.
I have shared with several people and they all have the same problem.
We have a couple of older XD library files that we can open, but not anything created in the last week.
We are on Mac OS 13.01 and using XD Version 56.1.12.1 arm64, Creative Cloud Sync 6.5.0.24
Can you please help, we are on a deadline here and need this to work as it should. As it did not that long ago!
Many thanks
Phil
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