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Participant
Feb 18, 2019 9:29 AM UTC
Question

Sorry, XD CC has encountered an error and needs to close. V.16.0

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2 replies

Participant
Feb 18, 2021 5:46 AM UTC

Sorry, Acrobat DC has encountered an error and needs to close.

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Adobe Employee
Feb 18, 2019 10:50 AM UTC

This looks like a licensing error, when the application is not able to store your user's information and the licensing information in the secure storage (keychain in Mac and Credential manager in Win). Try restarting the machine if you are on Windows, or locking/unlocking keychain in Mac.

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