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L
lolistscilveksr91930387
Participant
April 11, 2019
Answered

Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator

  • April 11, 2019
  • 8 replies
  • 7739 views

When i open adobe Xd this message pops up: "Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator" and forces me to close Xd.

I haven't set any IP restrictions to my account and its a free account so i dont think its even possible. I tried a different account and reinstalling, but the same message pops up.

Why is this happening??

This topic has been closed for replies.
Correct answer Preran

Today's message is: "Sorry, your account is not valid on this device. Please try again with a school ID."


The product team has completed their investigation and has found this to be an issue when XD used in a VM setup. If you are in an Enterprise environment, please request your administrator to get in touch with Adobe Support.

If you are an individual user, send me your Adobe ID, location,phone number, and the URL of this post over a private message. We will get in touch with you. To send a private message, click my picture and use the message button.

Thanks,

Preran

8 replies

K
Kewalin2876736694hz
Participant
March 9, 2023

I also have the same issue here is my log file

https://drive.google.com/file/d/1zZuZCtBL-KbIJHwfQpRIra7JW7CVNG2l/view?usp=sharing

เ
เจตริน283727534idh
Participant
February 14, 2023

I'm logged in. It says Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator. What should I do? please help me

M
Montauciel
Participant
May 3, 2022

You must delete the OperatingConfigs folder. This file is in the ProgramData folder in C:. The ProgramData folder is a hidden folder. First, you need to make it visible. Good luck with that. 

 

Windows: C:\ProgramData\Adobe\OperatingConfigs

MacOS: /Library/Application Support/Adobe/OperatingConfigs

    F
    fjkd_7326
    Participant
    October 23, 2024

    This worked, thanks !

    G
    Görkem5EAA
    Participant
    October 31, 2020

    I have same problem. I bougt account but ı don't use abode programs. Please contact with me abode !

    S
    sd45cst
    Participant
    February 3, 2020

    It could be something to do with your installer build. We were having issues with devices in our district and we found that users were trying to access the Adobe Suite by user license but the original install was a device license(with IP restrictions). Best solution was to format the hard drive, install OS and then install Adobe Suite with proper build. Worked like a charm.

    J
    jkazuo55
    Participant
    April 11, 2019

    mismo problema

    A
    arthurlangley
    Participant
    April 11, 2019

    I've got the same issue

    eb77224685
    eb77224685
    Participant
    April 11, 2019

    I have the same problem 

    В
    владимирп34273650
    Participant
    April 11, 2019

    I tried to uninstall all Adobe products, delete all adobe files from disk and delete all Adobe keys in Windows registry manually, several times reboot a system, and then install it all again. The result was the same.

    My Adobe account is free, and i set no restrictions and security limitations for it and my internet connection.

    I
    Community Manager
    IrinaM1Community Manager
    Community Manager
    April 11, 2019

    Sorry about the issue, we're looking at it.

    Please try restarting machine

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