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Wisse5FF6
Participant
May 26, 2021
Answered

Sound playback when Previewing on Device (iPad Pro 11") not working

  • May 26, 2021
  • 6 replies
  • 2730 views

Hi! 

I am currently working on an app prototype that requires sound playback, like a soundboard. The functionality is integrated perfectly fine in XD and it works great when previewing on my desktop!

 

However, when launching the file on my iPad (via USB or via cloud storage, XD app), no sound plays whatsoever. Hotspot Hints indicate that the sounds are included in the version running on the iPad, but nothing happens when touching it.  Does anyone know what could be the cause of this? Thanks!

 

-Wisse

 

(attached is my project with most assets removed but the sound buttons still intact)

      This topic has been closed for replies.
      Correct answer Shahool Rasool

      Hi Wisse,

       

      Thanks for reaching out to Adobe.

       

      We are sorry for the inconvenience you faced.
      There was an internal bug already raised and our Engineering team is working for the fix. You might get the fix in upcoming releases.

       

      Regards,

      Rasool.

      6 replies

      M
      Marcos Fonruge
      Participating Frequently
      February 13, 2023

      Same issue here. I have all my apps updated to the lastest version and I can't play sounds on my Iphone of any kind into my prototypes.

      Also when I have TWO TIME TRIGGERED actions (as playing a sound and reproducing a Lottie animation) both don't work at all. No sound. No animation.  Phewww... what a bug, folks!

      peterk86457505
      peterk86457505
      Participant
      July 17, 2022

      I have the same issue on iPhone.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 18, 2022

      Hi @peterk86457505,

       

      I am sorry for the trouble. I am checking with the team for an update on this issue. Could you please share the version of XD installed and the details of your operating system?

       

      I will try my best to help.

       

      Thanks,

      Harshika

      G
      gwb@alphadevco
      Participant
      February 4, 2023

      I am having the same issue. Fully current versions of XD iOS app as well as desktop app. Fully current versions of iOS and macOS on the hardware.

       

      This is completely nuts! I gather the team has fully stopped developing XD and we are meant to transition everything to Figma? Absolutely bananas.

      peterk86457505
      peterk86457505
      Participant
      July 17, 2022

      Still not solved? 

      K
      Katarina Hedbeck
      Participant
      June 16, 2021

      Hi Wisse,

       

      Any suggestions? how did you manage?

       

      Thanks

      K
      Katarina Hedbeck
      Participant
      June 16, 2021

      Hi,

      I have added sound to a button in my app prototype. The Action type is Audio Playback and I have attached a .wav file. When I preview the file on system it plays the sound but when i preview it on my android phone it doesn't play the sound. Also tried with .mp3 but dosen't work on mobile. The document is saved on cloud documents. I even checked mobile settings and app permissions, but all in vain.

      Please help!

      Thanks

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      June 16, 2021

      Hi there,

       

      Sorry to hear about the trouble. I found a similar discussion on the community https://community.adobe.com/t5/adobe-xd/sound-playback-when-previewing-on-device-ipad-pro-11-quot-not-working/m-p/12067664/thread-id/50391#M50608

       

      As per the discussion, there is already a bug logged, so please stay tuned to this discussion for any update.

       

      Regards

      Rishabh

      K
      Katarina Hedbeck
      Participant
      June 16, 2021

      Sad to know that there is no solution to this. Hope it is fixed soon.

      S
      Community Manager
      Shahool RasoolCommunity ManagerCorrect answer
      Community Manager
      May 31, 2021

      Hi Wisse,

       

      Thanks for reaching out to Adobe.

       

      We are sorry for the inconvenience you faced.
      There was an internal bug already raised and our Engineering team is working for the fix. You might get the fix in upcoming releases.

       

      Regards,

      Rasool.

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